Job Descriptions –
911 Dispatcher/911 Call Taker

• Monitors emergency and general support radio frequencies
• Receives emergency and non-emergency calls, including enhanced 9-1-1, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer-aided dispatch (CAD) systems
• Determines priorities of all calls and dispatches required units and/or agencies
• Receives radio calls from field units
• Transmits messages via radio, telephone, computer, fax, or other communication equipment
• Makes inquiries of various sources to obtain requested information or services by computer automated communication equipment
• Maintains status and location control of all public safety personnel involved in department activities
• Controls the assignment of field units and directs them to the scene of emergency situations

911 Dispatcher - Salary After Training $34,757 ($16.71/hr)

911 Call Taker - Salary After Training $31,345 ($15.07/hr)

Benefits include:

• Twelve (12) vacation days per year (various increases per County schedule thereafter)
• Ten (10) paid holidays per year
• Paid day off in honor of Cesar Chavez
• Twelve (12) sick leave days per year
• Group insurance coverage (medical, dental, and life)
• Arizona State Retirement Plan
• Worker's Compensation
• Paid overtime
• Premium pay for shift work
• Deferred Compensation Programs (for investment and tax savings)
• Flexible spending accounts for child care, medical, and parking
• Education Tuition Reimbursement Program
• Free counseling for individuals and families
• Promotional opportunities

Minimum Qualifications

• High school diploma or G.E.D.
• At least 18 years of age (at time of hire)
• Be of excellent character
• U.S. Citizen or Alien Work Permit
• Type 35 words-per-minute
• Satisfactory completion of a background investigation
• Must be willing to work rotating shifts, weekends, and holidays